Domino's Pizza - Hinckley

Reviews about Domino's Pizza - Hinckley

• 3 / 5

  By Louise FL
  Standard Dominoes pizza. Personally, I'd rather go to Ponchinellos just down the road (who now deliver locally).
  May 30, 2017
• 1 / 5

  By Zach Pegram
  I thought I'd give them a second chance after previously ordering and waiting over 2 hours for pizza to be delivered. I wish I hadn't it looks like it's going o be the same again tonight. I ordered my pizza at 19:20 I used the tracking app and thought it was odd that it hasn't moved off prep for an hour so I rang up to be answered and was started in mid conversation as the woman thought she had taken another customer off hold. I explained that I wasn't the customer she was supposed to be talking to and that I have just rang up she put me on hold. After being on hold for 10 minutes someone took me off hold and then hung straight up on me!!! I rang back up and asked to speak to a manager and was told there wasn't one available. Maybe that's why this experience was so shocking then? Anyway I was told I would be called later by a manager and my pizza was still on prep because they haven't started it yet and it would still probably be another 30-40 mins and was offered a free pizza next time I order. (I won't hold my breath) anyway it's now been way over 30-40 mins and I've still not received my pizza.
  
  What a rubbish franchisee!
  
  1. Manage your incoming calls better
  2. Set customers expectations realistically
  3. Close future orderes if your too busy
  September 28, 2016
• 1 / 5

  By Mareks S
  Disappointment! COLD PIZZA
  Went to Domino's Hinckley few times, the overall experience is disappointing.
  Not organized , sometimes you need to wait for a good time to be served,
  THE MAIN THING, COLD PIZZA,
  Came across to it when collected. I know for a fact that they have a hot surface where to keep them hot and obviously, they don't really pay attention to it.
  A very good advise!!??
  If you can't handle it , look for help, ask for more PROFESSIONAL PEOPLE.
  If you guys not gonna improve I will not use you anymore and I can guarantee you I will convince a lot of my friends to do the same. !!!
  August 27, 2016